QUESTIONS?
F.A.Q
If you have any questions regarding our service or range of the products we offer,
feel free to browse this section of frequently asked questions.

How’s our payment term?

Payment term is EXW SHENZHEN.30% deposit is due upon order confirmation, 70% balance be settled before delivery. Full payment is required when minimum order amount is less than US$5,000, otherwise Buyer needs to pay extra US$30 for the additional bank charges.

What’s the MOQ?

Silver: 50pcs/item/plating color
Brass: 100pcs/item, 50pcs/plating color
14K Gold: 20pcs/item
Ring Size: Silver/Brass: 30pcs/size/plating color; 14K Gold: 5pcs/size
Minimum order amount US$8,000 is required.

What shipping method do you typically use to ship the orders?

DHL UPS FEDEX
However,all Shipping charge is on Buyer’s account. Please advise the courier & forwarder service and account number for the corresponding shipment. Local transportation & local warehouse charges should be settled on Buyer’s account.

Are there additional fees with setting up the custom design?

Mold charge: US$100 per style depends on style. Refund if reach 500pcs (Silver\Brass), 100pcs (14K gold) in one year.

What is the lead time for new design for you to produce CAD or sample?

15-25days

What is the production lead time for new styles?

40-45days upon order confirmation.

What materials your factory could make?

Brass,Sterling Silver,14K Gold

Still have a question? Please email us at [email protected]

NEED HELP?
+86-755-25636652(WEEKDAYS|9AM-6PM)