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FAQ

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Product

What types of materials do you use?

We offer Solid Gold, 925 Sterling Silver, Brass and Stainless Steel.

What kinds of karat gold jewelry do you offer?

We offer 9K, 10K, 14K, 18K solid gold jewelry.

Can you do gold vermeil jewelry?

Yes, for people who want a cheap, high quality alternative to solid gold, vermeil is the answer! We work with gold vermeil jewelry based in 925 Sterling Silver as well as brass and plated in gold 2.5 microns thick.

What kinds of plating do you do? How thickness can you provide?

We can do both flash plating and micron plating, the plating thickness depends on customer's requirement.

How to care and store your jewelry?

Follow these tips below to keep your jewelry looking as good as new:                                                                                                        

• Take off your jewellery when showering, bathing or in heavy exercise, especially when swimming in the sea or a chlorinated swimming pool.
• Avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
Do not expose to extreme temperatures, humidity or sunlight.
• Take off your jewellery when using bleach, cleaning products and other chemicals. • Store it separately, ideally in a soft-lined box or case, so that they don't rub together or become tangled.

Do you keep any stock?

No, everything is made after you place the order.

What is the lead time for sampling?

It usually takes 15-25 days, but it varies from order to order since different pieces require different processes and amount of time to craft.

Is there any toxic metals or chemicals in your jewelry?

All jewelry supplied by Mercery is hypoallergenic, and free from nickel, lead and cadmium. Testing services to comply with your country's legal regulation is available upon request, with an additional charge. However, historical test reports can be provided free of charge.

General

Are you able to sign a non-disclosure agreement (NDA) form?

Yes, most definitely.

What’s the MOQ ( Minimum Order Quantity)?

Silver: 50pcs/item/plating color
Brass: 100pcs/item, 50pcs/plating color
14K Gold: 20pcs/item
9K/10K/18K Gold: 50pcs/item

Do you provide professional photogaphy on the jewelry ordered?

Yes. Our own public product photos can be provided free of charge. If you have other specific requirements, additional fee will be charged for the photography.

Are all products that you offer produced by your own production facility? Do you have your own factory?

Yes, we have our own factory, all products are made by ourselves and you will save your money since there is no third party.

Are you able to assist with packaging?

We provide air-tight zip bag to protect the products. If you have special packaging requirements, we can assist it, but additional fees may be accured.

What certifications do you have?

We have BSCI Summary Audit Report, SGS and CA Prop 65, Global Security Verification Report, Kimberley Process Certificate.

How do you do the quality control

We implement stable quality control process to make sure the outcome achieve the highest standard.                                                          
First, we have the comprehensive testing controls for incoming materials.
Second, we have set a quality standrad for each product, throughout and every phase and process. the entire production run to meet various criteria and standards. Our quality control and manufacturing departments work in tandem in each and every phase and process.
Last, pieces will undergo final inspections to verify that all jewelries are eligible for the quality control standardsand every phase and proce

Capability

I want to design my own pieces. Do you work with custom designs?

Yes. We are committed to providing quality and innovation in all projects we undertake. We do all the heavy lifting from conception to completion, including design technology and comprehensive CAD/CAM services, to meet each brand’s specific needs. OEM and ODM are welcomed.

What is the monthly production capacity for the product?

The monthly product capacity is 500,000 pieces.

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